Call centre principal customer contact specialist pay rate 2026
Minimum rate for Call centre principal customer contact specialist under the Clerks—Private Sector Award (MA000002) from 1 July 2026: $1,190.40 a week full-time, $62,067 a year (weekly × 52.14). Casual: $39.16 an hour, loading included.
Minimum pay rates
| Employment type | Hourly | Weekly | Annual (× 52.14) |
|---|---|---|---|
| Full-time / part-time | $31.33 | $1,190.40 | $62,067 |
| Casual (loading included) | $39.16 | — | — |
How this rate compares
It ranks 4th of 10 distinct adult hourly rates in the Clerks—Private Sector Award.
The next rate up is Level 4 at $32.67 an hour, $1.34 (4.3%) higher than this classification.
The next rate down is Level 3 at $31.11 an hour, $0.22 (0.7%) lower.
It is $4.89 an hour (18.5%) above the national minimum wage of $26.44.
What changed on 1 July 2026
The hourly rate rose $1.42 (4.7%) from $29.91 on 30 June 2026 to $31.33, and the full-time weekly rate rose $54.00.
Penalty rates
| When | Full-time / part-time | Casual |
|---|---|---|
| Ordinary hoursMonday to Friday | $31.33100% | $39.16125% |
| Saturday | $39.16125% | $47.00150% |
| Sunday | $62.66200% | $70.49225% |
| Public holiday | $78.33250% | $86.16275% |
Resulting hourly rates as published in the Fair Work Commission’s Modern Awards Pay Database. Casual figures include the casual loading. Percentages are of the minimum hourly rate.
A week with weekend shifts
| Hours | Rate | Pay |
|---|---|---|
| 4 weekday hours | $39.16 | $156.64 |
| 8 Saturday hours | $47.00 | $376.00 |
| 8 Sunday hours | $70.49 | $563.92 |
| Total | $1,096.56 |
That week pays $1,096.56, which is $313.36 (40%) more than the same 20 hours worked on weekdays at the casual rate ($783.20). A full-time week of 38 ordinary hours pays $1,190.40.
Overtime rates
| Overtime | Full-time / part-time | Rate |
|---|---|---|
| Monday to Saturday - first 2 hours | $47.00 | 150% |
| Monday to Saturday - after 2 hours | $62.66 | 200% |
| Sunday - all day | $62.66 | 200% |
| Public holiday | $78.33 | 250% |
Junior rates
Employees under 21 in this classification are paid a percentage of the adult rate, from $14.10 an hour (45% of the adult rate) for under 16 years. How junior rates work.
| Age | Hourly | Weekly | % of adult |
|---|---|---|---|
| Under 16 years | $14.10 | $535.68 | 45% |
| 16 years | $15.66 | $595.20 | 50% |
| 17 years | $18.80 | $714.24 | 60% |
| 18 years | $21.93 | $833.28 | 70% |
| 19 years | $25.06 | $952.32 | 80% |
| 20 years | $28.19 | $1,071.36 | 90% |
Weekly junior rates are published; hourly is weekly ÷ 38.
Rates current as of 1 July 2026. FWC pay database, MA000002, checked (how). General information only: your award or enterprise agreement prevails if it differs.