Call centre technical associate pay rate 2026
Minimum rate for Call centre technical associate under the Clerks—Private Sector Award (MA000002) from 1 July 2026: $1,415.10 a week full-time, $73,783 a year (weekly × 52.14). Casual: $46.55 an hour, loading included.
Minimum pay rates
| Employment type | Hourly | Weekly | Annual (× 52.14) |
|---|---|---|---|
| Full-time / part-time | $37.24 | $1,415.10 | $73,783 |
| Casual (loading included) | $46.55 | — | — |
How this rate compares
This is the highest adult rate in the Clerks—Private Sector Award: rank 1 of 10 distinct hourly rates.
The next rate down is Level 5 at $33.99 an hour, $3.25 (8.7%) lower.
It is $10.80 an hour (40.8%) above the national minimum wage of $26.44. That is more than a quarter above the legal floor for adult employees.
What changed on 1 July 2026
The hourly rate rose $1.69 (4.8%) from $35.55 on 30 June 2026 to $37.24, and the full-time weekly rate rose $64.20.
Penalty rates
| When | Full-time / part-time | Casual |
|---|---|---|
| Ordinary hoursMonday to Friday | $37.24100% | $46.55125% |
| Saturday | $46.55125% | $55.86150% |
| Sunday | $74.48200% | $83.79225% |
| Public holiday | $93.10250% | $102.41275% |
Resulting hourly rates as published in the Fair Work Commission’s Modern Awards Pay Database. Casual figures include the casual loading. Percentages are of the minimum hourly rate.
A week with weekend shifts
| Hours | Rate | Pay |
|---|---|---|
| 4 weekday hours | $46.55 | $186.20 |
| 8 Saturday hours | $55.86 | $446.88 |
| 8 Sunday hours | $83.79 | $670.32 |
| Total | $1,303.40 |
That week pays $1,303.40, which is $372.40 (40%) more than the same 20 hours worked on weekdays at the casual rate ($931.00). A full-time week of 38 ordinary hours pays $1,415.10.
Overtime rates
| Overtime | Full-time / part-time | Rate |
|---|---|---|
| Monday to Saturday - first 2 hours | $55.86 | 150% |
| Monday to Saturday - after 2 hours | $74.48 | 200% |
| Sunday - all day | $74.48 | 200% |
| Public holiday | $93.10 | 250% |
Junior rates
Employees under 21 in this classification are paid a percentage of the adult rate, from $16.76 an hour (45% of the adult rate) for under 16 years. How junior rates work.
| Age | Hourly | Weekly | % of adult |
|---|---|---|---|
| Under 16 years | $16.76 | $636.80 | 45% |
| 16 years | $18.62 | $707.55 | 50% |
| 17 years | $22.34 | $849.06 | 60% |
| 18 years | $26.07 | $990.57 | 70% |
| 19 years | $29.79 | $1,132.08 | 80% |
| 20 years | $33.52 | $1,273.59 | 90% |
Weekly junior rates are published; hourly is weekly ÷ 38.
Rates current as of 1 July 2026. FWC pay database, MA000002, checked (how). General information only: your award or enterprise agreement prevails if it differs.